Returns & Refunds Policy

1. Overview

Thank you for shopping with us. We take great pride in the quality of our products. If you believe a product you received is defective, we’re here to help.

We only accept returns or exchanges for products that are faulty, damaged, or materially different from what was advertised. We do not offer returns or refunds for change of mind, incorrect size choice, or customer error.

2. Eligibility for Returns

To be eligible for a return:

  • The item must be defective or damaged upon arrival.

  • You must contact us within 7 days of receipt of your order.

  • Proof of purchase (order number, receipt) must be provided.

  • You may be required to provide photos of the defect/damage before return approval.

3. How to Request a Return

To request a return for a defective item:

  1. Email us at: [your customer support email]

  2. Include:

    • Your order number

    • A description of the defect

    • Photos showing the issue

We’ll review your request and get back to you within 2 business days with next steps.

4. What Happens Next

Once your return request is approved:

  • We will provide instructions on how to return the item.

  • Return shipping costs for defective items will be covered by us, unless otherwise agreed.

  • You may be offered:

    • A replacement of the same item (if available), or

    • A refund in the original form of payment

5. Non-Returnable Items

The following are not eligible for return:

  • Products that are not defective

  • Items damaged due to misuse, normal wear and tear, or improper handling after delivery

  • Change-of-mind returns

6. Refund Processing Time

Once your return is received and inspected:

  • Refunds will be processed within 5 business days

  • You will be notified once your refund has been issued

Please note that it may take additional time for your bank or payment provider to post the refund to your account.

7. Contact Us

If you have any questions about a return or need help with a defective product:

📧 Email: [your customer support email]
📞 Phone: [optional]